Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in Gemini Jewels pieces?
We use premium materials including 18k gold plating over sterling silver, high-grade cubic zirconia, and ethically sourced gemstones to ensure lasting brilliance.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Gemini Jewels pouch when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned.
Do you offer a warranty on your products?
Yes, all Gemini Jewels items come with a 6-month warranty covering manufacturing defects and plating issues.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.